QA & CI Policy

Quality Assurance and Continuous Improvement Policy

This policy defines our commitment to quality assurance and continuous improvement, incorporating our principles, key features, structures, and standards. Our quality systems ensure a steadfast focus on product excellence, safety, reliable supply, and environmental compliance. We uphold the highest standards in compliance, customer service, and satisfaction, continually enhancing our quality frameworks to align with Australian Consumer Law (ACL) and surpass customer expectations.

Principles

Integrity

We uphold our commitments to customers, partners, suppliers, distributors, and employees with integirty and dedication. Our business operates with unwavering standards of honesty, trust, professionalism, and ethical behaviour, ensuring open and consistent communication.

Quality

We are committed to providing products that meet recognised Australian Standards for performance, composition, design, packaging, and environmental compliance. Our relentless pursuit for world-class quality ensures customer satisfaction and fosters lasting loyalty. Excellence and value are at the heart of everything we do.

Teamwork

We work as a united team, recognising and rewarding excellence. We cultivate lasting relationships with those who continually elevate standards, fostering collaboration through shared ideas, skills, and resources.

Respect

We uphold respect and dignity in all interactions, clearly communicating expectations and providing honest, timely feedback. We embrace diverse perspectives to strengthen our commitment and enhance the value we deliver to our customers.

Corporate Social Responsibility

We recognise our social responsibility and actively participate in the community, fostering engagement in civic and charitable initiatives. Our business practices promote innovation, educate our community, and uphold environmaental stewardship, ensuring a positive and lasting impact.

Updated May 3rd, 2025