QA & CI Policy

Quality Assurance and Continuous Improvement Policy

This policy outlines our approach and dedication to quality assurance and continuous improvement, encompassing our principles, features, structures, and standards. Our quality systems ensure we remain focused on product quality, safety, reliability, consistency of supply, and environmental compliance. We are committed to compliance, customer service, and satisfaction, consistently developing, and upgrading quality systems that comply with Australian Consumer Law (ACL) to meet and exceed our customers' expectations.

Principles

Integrity

We honour all commitments to customers, partners, suppliers, agents, and employees. Our business is conducted with unwavering standards of honesty, trust, professionalism, and ethical behaviour, communicated openly and frequently.

Quality

We are dedicated to offering products that comply with recognised Australian Standards for performance, composition, design, packaging, and environmental compliance. Our constant quest for world-class quality ensures customer satisfaction and earns their unwavering loyalty and support. We deliver value in everything we do.

Teamwork

We work as one cohesive team, recognising and rewarding excellence. We develop and retain relationships with those who consistently raise the bar, sharing ideas, skills, and resources.

Respect

We treat each person with respect and dignity, communicating expectations and providing honest and timely feedback. We will embrace a diversity of ideas to enhance our promise and value to customers.

Corporate Social Responsibility

We value our social obligation and actively participant in the community, encouraging involvement in civic and charitable activities. We develop and implement business practices consistent that embrace and encourage positive attitudes towards innovative products, educating our community and considering our environment.  

Updated October 12th, 2024