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Privacy & Security Policy

We are committed to upholding the law, industry best practices, and fairness in all circumstances.

This Privacy & Security Policy outlines how Australian Pole Fitness Studios Pty Ltd (also known as APFS and APFS Group)—operating as The North Pole Shoppe®, TearAid Australia®, Lupit Pole Australia, Ready Money Australia, and NPS Online—manages personal information entrusted to us.

We recognise the importance of protecting your personal data and have robust controls in place to ensure its security.

Our policy is to respect the confidentiality of personal information and the privacy of individuals. We comply with the National Privacy Principles outlined in the Privacy Act 1988 and the European Union General Data Protection Regulation (GDPR) to safeguard your rights.

We periodically review this Privacy & Security Policy to reflect new laws, technological advancements, and operational changes, ensuring its continued relevance in an evolving environment. The latest APFS Privacy Policy Statement governs how we handle your data.

For further information on privacy regulations, visit the website of the Office of the Australian Information Commissioner (OAIC).

Why Do We Collect Personal Information?

Our primary goal is to understand and fulfill your needs. The information you provide enables us to deliver, enhance, and refine our services to better serve you.

Additionally, collecting personal information allows us to uphold legal obligations and strengthen security measures, helping to detect and prevent fraud and misuse.

What Information Do We Collect?

We collect personal data in the following circumstances:

  • Account Creation & Purchases: When you create an account or purchase products or services, we collect details such as billing and shipping inmformation, address, email, and phone number.
  • Customer Support Requests: When you contact out client services team for assistance, we may record information related to your inquiries, including service requests and notes detailing our responses. 
  • Communication & Subscriptions: When you complete contact forms or request newsletters and other information via email.
  • Participation & Activities: When you engage in contests, surveys, or other initiatives requiring user-provided information.

Additionally, we use cookies to track interactions on our website. (Further details on cookies are provided later in this document). 

How Do We Use This Information and To Whom May We Disclose It?

We may occasionally send you marketing material that we believe will be useful, but we remain fully committed to respecting your privacy.
Unless stated otherwise, we use the personal information we collect for:

Unless stated otherwise, we use the personal information we collect for:

  • Assessing and reviewing your ongoing needs
  • Enhancing customer service and expanding product options
  • Providing relevant information and new opportunities

Depending on the nature of the product or service and any restrictions related to sensitive information, personal data may be disclosed to:

  • Other divisions within the APFS Group
  • Service providers and specialist advisers contracted by APFS for administrative or operational support
  • Regulatory authorities as required or authorized by law
  • Credit reporting or reference agencies
  • Individuals authorized by a participant, as specified by them or in a contract

All organisations handling personal information as service providers to APFS must acknowledge the confidentiality of such data, respect individuals' right to privacy, and comply with the National Privacy Principles and this Policy.

Sensitive Information is Subject to Greater Restrictions

Certain personal data may be classified as ‘sensitive information.’

Legal regulations restrict the use of Australian Business Numbers (ABN) and information obtained from credit-reporting agencies regarding individuals.

If we collect sensitive information, it will only be used and disclosed for the purpose for which it was provided, unless:

  • You provide explicit consent for additional use, or
  • Its use or disclosure is permitted or required by law.

Management of Personal Information

Our staff is trained to uphold the confidentiality of your information and respect individual privacy. We take privacy breaches seriously and enforce appropriate penalties, including dismissal when necessary.

Our Privacy Officer ensures that all personal information is managed in strict accordance with this statement and the Privacy Act.

How Do We Store Personal Information?

Protecting your privacy is our priority, whether you interact with us in person, by phone, mail, online, or through other electronic means. We securely store personal information in protected computer systems, paper-based files, and other records, implementing safeguards to prevent misuse, loss, unauthorized access, or disclosure.

Some records may need to be retained for an extended period. However, when information is no longer required, we ensure its secure disposal or remove any identifying details to uphold privacy and confidentiality.

What Security Measures are in Place?

We are committed to ensuring a secure and trustowrthy online shopping experience. That's why we have been issued an Extended Validation Secure Socket Layer (EV SSL) Certificate. 

A Certificate Authority (CA) has conducted extensive verification of our company and its officeholders, officially granting us an EV SSL Certificate.

You can confirm our EV SSL certification by seeing our Company's Name (AU) alongside the Padlock icon in the URL. This serves as a testament to our commitment to safeguarding your personal information and maintaining the highest standards of online security.

Full certification details can be viewed by clicking on the Site Seal at the bottom of each page on our website.

How Do We Keep Personal Information Accurate and Up-to-Date?

We are committed to maintaining the accuracy and relevance of the personal information we hold. We recognise that details such as addresses and personal circumstances may change over time.

To update your information, you can:

  • Call us at 1800 739 933, and our team will assist you in updating your details over the phone.
  • Log into your account at thenorthpoleshoppe.com.au to personally review and update your information.

Your Right to Access Personal Information

Under the Privacy Act 1988, you have the right to request a copy of any personal information we hold about you and to notify us of any perceived inaccuracies. However, the Act does outline some exceptions to this right.

To make a request, you must complete an application form verifying your identity and specifying the information required. Application forms can be obtained by contacting the Privacy Officer via:

  • Phone: 1800 739 933
  • Email: accounts@thenorthpoleshoppe.com.au
  • Mail:
    Privacy Officer
    Australian Pole Fitness Studios Pty Ltd
    PO Box 526
    Garbutt East QLD 4814

We will acknowledge your request within 14 days and respond promptly.

How Do We Handle Complaints?

If you believe that any action by APFS or its subsidiaries breaches this Privacy Policy Statement, the National Privacy Principles, or otherwise fails to respect your privacy, you have the right to make a complaint. All complaints will be promptly addressed.

To submit a complaint, you can:

  • Call us at 1800 739 933
  • Email our Complaints team accounts@thenorthpoleshoppe.com.au
  • Send a written request to:
    Privacy Officer
    Australian Pole Fitness Studios Pty Ltd
    PO Box 526
    Garbutt East QLD 4814

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Hotline: 1300 363 992
  • Direct Line: +61 2 9284 9749
  • Fax: +61 2 9284 9666
  • Email: enquiries@oaic.gov.au
  • Postal Addresses:
  • GPO Box 5218, Sydney NSW 2001
  • GPO Box 2999, Canberra ACT 2601

Changes to this Privacy Policy

We will post any updates to our Privacy Policy on this page. If the changes are significant, we will provide a more prominent notice, which may include email notifications for certain services to ensure transparency.

Privacy Web Supplement

This statement highlights privacy considerations specific to our websites to provide greater clarity on how we manage online interactions.

Interactive Tools

When you use interactive tools on our websites, we may collect the personal information you enter to enhance functionality and improve user experience.

What is a Cookie and How Do We Use Cookies?

Cookies are small text files stored on your computer that help us:

  • Identify your browser type and settings
  • Track your activity on our website
  • Remember your return visits
  • Recognize your referring site
  • Ensure the security of your information

The purpose of cookies is to provide you with a more relevant and efficient browsing experience, including displaying web pages tailored to your preferences.

We use cookies to grant you seamless access to certain pages without requiring repeated logins. Additionally, we may engage independent external service providers to track website traffic and usage patterns.

Cookies are widely used across the internet, and you can manage your cookie preferences through your browser settings. However, disabling cookies may limit access to certain features, particularly secure areas of our website. We recommend enabling cookies to fully benefit from the services and information available.

For more details, you can check out Lifewire’s articles.

Technology Improvements

We continually strive to enhance our website’s functionality through ongoing technology advancements. These improvements may affect how personal information is collected or used. Any changes impacting privacy will be clearly noted in the Supplement at the time of implementation.

Links to Third-Party Websites

Our website may contain links to external third-party websites that may be of benefit to you.

These external websites operate independently and should have their own privacy and security policies. We recommend reviewing those policies when using third-party sites, as they are not covered by our Privacy & Security Policy and are not subject to our Privacy and Security Standards and Procedures.

Survey Collection Policy

Occasionally, we conduct surveys to identify ways to improve our products and services.

We may contact you via:

  • Email
  • Phone
  • SMS
  • Direct mail

If we call you, our Caller ID will display +61 401 081 541.

Your feedback is highly valued, and all responses are analysed and reported anonymously. Personal information is always handled in line with our Privacy Policy.

For any enquiries related to our surveys, please call 1800 739 933.

Solicited Communication Only

We are committed to complying with the Spam Act 2003 and the Spam Regulations 2021.

We do not, nor will we ever, subscribe to electronic mailing lists created by address-harvesting software to contact you.

You provide express and inferred permission to receive communications from us when you:

  • Fill out a form
  • Tick a box on our website(s)
  • Call us directly

Additionally, when placing an online order, you knowingly provide us with your name, address (physical, postal, and electronic), and contact phone number(s).

Electronic Communications You May Receive

1. Upon Placing an Online Order, You Will Receive the Following Via Quickbooks:

  • Order confirmation (online or over the phone)
  • Payment confirmation and invoice
  • Tracking number for your order as it is prepared for shipping

2. After Your Order is Placed, You May Receive:

  • A request for feedback on service delivery and your purchased product

3. Other Instances Where We May Contact You:

  • Advising of a delay in order processing
  • Advising of a delay in shipping
  • Advising of a backorder shipment and tracking number

Points & Store Credit

  • Points are issued based on the value of each order (excluding GST and shipping charges) and transferred to your online account as Store Credit.
  • Store Credit does not accrue interest and cannot be redeemed for cash. It may be used to discount future orders or paid forward to friends or family interested in purchasing from our ranges.
  • You may opt out of our Customer Care Program at any time by contacting rewards@thenorthpoleshoppe.com.au or calling 1800 739 933.

Promotional Material

  • Restricted to New Customers Only.
  • Flyers and brochures included with your first order contain information about other products that may be of interest, shared with others, or recycled.

5.1 Recycling Promotional & Packaging Materials

To minimise environmental impact, we encourage proper recycling of promotional and packaging materials:

  • Paper & Cardboard → Local council recycling bins or paper recyclers
  • Bubble wrap, polyethylene courier bags, LDPE, Ziplock, & cellophane bags → Specialised recycling programs

5.2 Corporate Responsibility & Circular Economy

We proudly support the circular economy alongside Australian manufacturing partners Replas, Close the Loop,and Plastic Forests, who transform recycled materials into consumer products.

Writing Reviews – Your Thoughts Matter to Us!

At The North Pole Shoppe, we value your feedback. Sharing your experience helps fellow customers and strengthens our community.

Review Guidelines:

✅ Focus on the product itself
✅ For customer support, contact us directly
✅ Avoid mentioning competitors or specific prices
✅ Do not include personal information (e.g., your name)

Updated May 4th 2025

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