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Privacy & Security Policy

We are committed to upholding the law, industry best practices, and fairness—always.

This Privacy & Security Policy explains how Australian Pole Fitness Studios Pty Ltd (also known as APFS and APFS Group)—operating as The North Pole Shoppe®, TearAid Australia®, Lupit Pole Australia, Ready Money Australia, NPS Online, and Any Port Freight Service—collects, uses, stores, and protects personal information entrusted to us.

We understand the importance of safeguarding your data. That's why we've implemented robut controls to ensure confidentiality, integrity, and security. 

Our approach is grounded in respect—for your privacy, your rights, and your trust. We comply with the National Privacy Principles under the Privacy Act 1988 and the European Union's General Data Protection Regulation (GDPR), ensuring your personal information is handled lawfully and transparently. 

This Policy is reviewed regularly to reflect changes in legislation, technology, and our operationst—so it stays relevant in a fast-moving world. The most recent version of the APFS Privacy Policy Statement governs how we manage your data.

For more on privacy regulations, visit the Office of the Australian Information Commissioner (OAIC). 

Why Do We Collect Personal Information?

Our primary goal is to understand and meet your needs. The information you provide helps us deliver, improve, and tailor our services to serve you better.

We also collect personal information to meet legal obligations and strengthen security—supporting fraud prevention, misuse detection, and overall system integrity.

What Information Do We Collect?

We collect personal data in the following circumstances:

  • Account Creation & PurchaseWhen you create an account or purchase products/services, we collect billing and shipping details, address, email, and phone number.
  • Customer Support RequestWhen you contact out client services team, we may record information related to your enquiry, including service requests and notes on our responses. 
  • Communication & SubscriptionsWhen you complete contact forms or request newsletters and updates via email.
  • Participation & ActivitiesWhen you engage in contests, surveys, or other initiatives requiring user-provided information.

We also use cookies to track interactions on our website. (Further details on cookies are provided later in this document). 

How Do We Use This Information and To Whom May We Disclose It?

We may occasionally send you marketing material we believe is relevant and useful, but we remain fully committed to respecting your privacy.

Unless stated otherwise, personal information is used to:

  • Assess and review your ongoing needs
  • Enhance customer service and expand product offerings
  • Provide relevant updates, opportunities, and information

Depending on the nature of the product or service—and subject to any restrictions around sensitive data—personal information may be disclosed to:

  • Other divisions within the APFS Group
  • Service providers and specialist advisers contracted by APFS for administrative or operational support
  • Regulatory authorities as required or authorised by law
  • Credit reporting or reference agencies
  • Individuals authorised by you, as specified by you or in a contract

All organisations handling personal information on behalf of APFS must acknowledge its confidentiality, respect individuals' privacy rights, and comply with the National Privacy Principles and this Policy.

Sensitive Information is Subject to Greater Restrictions

Certain personal data may be classified as ‘sensitive information.’

Legal regulations restrict the use of Australian Business Numbers (ABNs) and information obtained from credit-reporting agencies regarding individuals.

If we collect sensitive information, it will only be used and disclosed for the purpose for which it was provided—unless:

  • You give explicit consent for additional use, or
  • Its use or disclosure is permitted or required by law.

Management of Personal Information

Our staff is trained to uphold the confidentiality of your information and respect your privacy. We take breaches seriously and enforce appropriate consequences—including dismissal where warranted.

Our Privacy Officer ensures that all personal information is managed in strict accordance with this statement and the Privacy Act 1988.

How Do We Store Personal Information?

Protecting your privacy is our priority—whether you interact with us in person, by phone, mail, online, or through other electronic means.

We store personal information securely in protected computer systems, paper-based files, and other records. Safeguards are in place to prevent misuse, loss, unauthorised access, or disclosure.

Some records may need to be retained for extended periods. When information is no longer required, we securely dispose of it or remove dentifying details to uphold confidentiality.

What Security Measures are in Place?

We're committed to providing a secure and trustowrthy online shopping experience. That's why we've been issued an Extended Validation Secure Socket Layer (EV SSL) Certificate. 

A Certificate Authority (CA) has conducted extensive verification of our company and its officeholders, officially granting us EV SSL certification..

You can confirm our EV SSL status by seeing our Company Name (AU) alongside the padlock icon in your browser's URL bar. This is a visible sign of our commitment to safeguarding your personal information and maintaining the highest standards of online security.

Full certification details can be viewed by clicking on the Site Seal at the bottom of each page on our website.

How Do We Keep Personal Information Accurate and Up-to-Date?

We're committed to maintaining the accuracy and relevance of the personal information we hold. We understand that details—like addresses or personal circumstances—can change over time.

To update your information, you can:

  • Call us on 1800 739 933 (Within Australia) or +61 401 081 541 (Outside Autsralia), and our team will assist you 
  • Log into your account at thenorthpoleshoppe.com.au to review and update your information.

Your Right to Access Personal Information

Under the Privacy Act 1988, you have the right to request a copy of any personal information we hold about you and to notify us of any inaccuracies. Some exceptions apply under the Act.

To make a request, please complete an application form verifying your identity and specifying the information required. Forms are available via:

  • Phone: 1800 739 933 (Within Australia) or +61 401 081 541 (Outside Australia)
  • Email: accounts@thenorthpoleshoppe.com.au
  • Mail:
    Privacy Officer
    Australian Pole Fitness Studios Pty Ltd
    PO Box 526
    Garbutt East QLD 4814

We'll acknowledge your request within 14 days and respond promptly.

How Do We Handle Complaints?

If you believe APFS or its subsidiaries have breached this Privacy Policy, the National Privacy Principles, or failed to respect your privacy, you have the right to lodge a complaint. 

You can submit a complaint via:

  • Phone: 1800 739 933 (Within Australia) or +61 401 081 541 (Outside Australia)
  • Email: accounts@thenorthpoleshoppe.com.au
  • Mail:
    Privacy Officer
    Australian Pole Fitness Studios Pty Ltd
    PO Box 526
    Garbutt East QLD 4814

If you're not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Hotline: 1300 363 992 (Within Australia)
  • Direct Line: +61 2 9284 9749 (Outside Australia)
  • Fax: +61 2 9284 9666 
  • Email: enquiries@oaic.gov.au
  • Postal:
  • GPO Box 5218, Sydney NSW 2001
  • GPO Box 2999, Canberra ACT 2601

Changes to this Privacy Policy

We post updates to this Policy on this page. If changes are significant, we'll provide a more prominent notice—such as email alerts for affected services.

Privacy Web Supplement

Interactive Tools

When using interactive tools on our websites, we may collect the personal information you enter to improve functionality and user experience.

What is a Cookie—and How Do We Use Cookies?

Cookies are small text files stored on your device that help us:

  • Identify your browser type and settings
  • Track activity on our website
  • Remember return visits
  • Recognise referring sites
  • Ensure security of your information

Cookies enhance yourbrowsing experience by tailoring content and streamlining access. We may also use third-party services to track traffic and usage patterns.

You can manage cookie preferences via your browser settings. Disabling cookies may limit access to secure features. We recommend enabling them for full functionality.

Technology Improvements

We continually enhance our website’s functionality. Any changes affecting privacy will be clearly noted in the Supplement.

Links to Third-Party Websites

Our website may include links to external sites. These operate independently and have their own privacy policies. We recommend reviewing them, when using third-party sites, as they are not covered by our Privacy & Security Policy.

Customer Engagement & Communications

Survey Collection Policy

Occasionally, we conduct surveys to improve our services. We may contact you via:

  • Email
  • Phone
  • SMS
  • Direct mail

If we call you, our Caller ID will display +61 401 081 541. All responses are anonymous and handled in line with this Policy.

For survey enquiries, call 1800 739 933 (Within Australia). +61 401 081 541 (Outside Australia)

Solicited Communication Only

We comply with the Spam Act 2003 and the Spam Regulations 2021. We do not use address-harvesting software or unsolicited mailing lists.

You provide express or inferred permission to receive communications when you:

  • Fill out a form
  • Tick a box on our website(s)
  • Call us directly
  • Place an online order

Electronic Communications You May Receive

After placing an order, you will receive from Quickbooks:

1. Order confirmation 

2. Payment confirmation and invoice

3. Tracking number for shipping

After your order, you may receive:

  • A request for feedback 
  • Notifications of delays on backorder

Points & Store Credit

Points are issued based on order value (exscluding GST and shipping) and transferred to your online account as Store Credit.

  • Store Credit does not accrue interest and cannot be redeemed for cash
  • It may be used for future orders or gifted to others
  • You may opt out of our Customer Care Program anytime via rewards@thenorthpoleshoppe.com.au or 1800 739 933 (Within Australia) or +61 401 081 541 (Outside Australia)

    Promotional Material & Recycling

    Promotional flyers and brochures are included with first orders for new customers only.

    Recycling Promotional & Packaging Materials

    • Paper & Cardboard → Local council recycling bins 
    • Bubble wrap, LDPE, Ziplock, cellophane → Specialised recycling programs

    Corporate Responsibility & Circular Economy

    We proudly support the circular economy with partners Replas, Close the Loop,and Plastic Forests, who transform recycled materials into consumer products.

    Writing Reviews – Your Thoughts Matter

    We value your feedback. Reviews help fellow customers and strengthen our community.

    Review Guidelines:

    ✅ Focus on the product 
    ✅ Contact us directly for support
    ✅ Avoid competitor mentions or pricing
    ✅ Do not include personal information 

    Updated 10 August 2025

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