Privacy & Security Policy

Some personal information may be considered 'sensitive'.

Law restricts how we use Australian Business Numbers (ABN) and information received from credit-reporting agencies about individuals.

If we hold sensitive information, we will use and disclose it only for the purposes for which it was provided, unless you agree otherwise, or if its use or disclosure is allowed or required by law. 

Management of Personal Information

Our staff is trained to respect the confidentiality of your information and the privacy of individuals. We take breaches of your privacy very seriously and we will impose appropriate penalties, including dismissal if required.

Our Privacy Officer ensures that we manage your personal information in accordance with this statement and the Privacy Act.

How Do We Store Personal Information? 

Protecting your privacy is crucial, whether you interact with us in person, by phone, mail, online, or through other electronic means. We store personal information in secure computer storage facilities, paper-based files, and other records, taking steps to protect it from misuse, loss, unauthorised access, or disclosure. 

We may need to maintain records for a significant period. However, when we consider information is no longer needed, we will remove any identifying details or securely destroy the records.

What Security Measures Are In Place?

We want you to feel safe and secure when purchasing goods from us online. That's why we've been issued an Extended Validation Secure Socket Layer Certificate (EV SSL). 

A Certificate Authority (CA) has performed extensive verification and validation of our company and its officeholders, issuing us an EV SSL Certificate.

You can identify and confirm the EV SSL certificate by seeing our Company's Name (AU) together with the Padlock icon in the URL. This serves as a confirmation of our trustworthiness in handling your personal information and our dedication to online security. 

How Do We Keep Personal Information Accurate and Up-to-Date?

We strive to ensure that the personal information we hold is accurate and up-to-date. We understand this information can change, such as changes of address and other personal circumstances.

To update your information, call us on 1800 739 933, and we can update your details over the phone. You can also personally update your information by logging into your account at thenorthpoleshoppe.com.au.

Your Right to Access Personal Information

Under the Privacy Act 1988, you have the right to obtain a copy of any personal information we hold about you and to notify us of any perceived inaccuracies. The Act does outline some exceptions to this right.

To make a request, you need to complete an application form verifying your identity and specifying the information you require. Application forms are available by contacting the Privacy Officer via phone at 1800 739 933, email, or by writing to:

Privacy Officer Australian Pole Fitness Studios Pty Ltd PO Box 526 Garbutt East QLD 4814

We will acknowledge your request within 14 days and respond promptly. 

How Do We Handle Complaints?

If you believe that any action by APFS or its subsidiaries breaches this Privacy Policy Statement, the National Privacy Principles, or otherwise does not respect your privacy, you can make a complaint. Your complaint will be promptly attended to.

To make a complaint, please telephone us at 1800 739 933, or email us at Complaints, or write to:

Privacy Officer Australian Pole Fitness Studios Pty Ltd PO Box 526 Garbutt East QLD 4814

If you are not satisfied with our response to your complaint, you can contact the Office of the Australian Information Commissioner (OAIC):

Telephone Numbers: Hotline: 1300 363 992   Direct: +61 2 9284 9749   Fax No: +61 2 9284 9666

Email: enquiries@oaic.gov.au

Postal Address: GPO Box 5218 Sydney NSW 2001  GPO Box 2999 Canberra ACT 2601

How to Contact Us

For general enquiries about our Privacy Policy, to change your personal information, or to obtain an application for gaining access to your personal information, please telephone us at 1800 739 933 or +617 4725 2244 (outside Australia), email the Privacy Officer or write to: The Privacy Officer PO Box 526 Garbutt East QLD 4814 

Changes to this Privacy Policy

We will post any Privacy Policy changes on this page. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). 

Privacy Web Supplement

This statement outlines some privacy issues specific to our websites.

Interactive Tools

When you use the interactive tools on our websites, we may collect the personal information you enter.

What is a Cookie and How Do We Use Cookies?

Cookies are small pieces of text stored on your computer to help us determine your browser type and settings,track your activity on our website, remember your return visits, identify your referring site, and ensure the security of your information. The purpose is to provide you with a more relevant and effective experience on our website, including displaying web pages according to your needs or preferences.

We use cookies to give you access to certain pages of the website without having to log in each time you visit. We may also use independent external service providers to track the traffic and usage on the website.

Cookies are commonly used on many websites, and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. Disabling cookies may limit your access to some parts of our website, particularly secure areas. We recommend enabling cookie acceptance to benefit from all the services and information provided on the website.

For mor information about cookies, please read Lifewire's informative article on "What are Cookies on a Computer". 

Technology Improvements

We are continually striving to improve functionality on this site through technology changes. This may alter how personal information is collected or used. Any changes affecting your privacy will be noted in the Supplement at the time of the change.

Links to Third-Party Websites

Our website may contain links to external third-party websites that may benefit you.

External websites should have their own privacy and security statements, and we recommend you review them when using those websites.

Please note that third-party websites are not covered by our Privacy & Security Policy, and these sites are not subject to our Privacy and Security Standards and Procedures.

Survey Collection Policy

Occasionally we may conduct surveys to help us find new and better ways to improve our delivery of products and services to you.

We may contact you via email, phone, SMS, or direct mail. If we call you, our Caller ID is 07 4725 2244 or 0401 081 541

Your feedback is important to us. If you share your thoughts, your feedback will be analysed and reported anonymously. Personal information will always be handled in line with our Privacy Policy.

For any enquiries relating to our surveys call 1800 739 933

Solicited Communication Only

We are bound by and comply with the Spam Act 2003 and the Spam Regulations 2021.

We have not, do not, nor will ever subscribe to electronic mailing lists created by address-harvesting software to contact you.

You provide us with both your express and inferred permission to receive messages from us by filling out a form, ticking a box on our website(s), and/or calling us on the phone.

When placing an online order with us you knowingly and directly provide us with your name, address details (physical, postal, and electronic - 'email'), and contact phone number(s).

1. Having placed an online order with us you will receive the following electronic communications directly from us:

• Confirmation of the order you placed online or over the phone
• Confirmation of the payment received and an invoice for the order placed 
• Confirmation of the Tracking Number for the order being prepared for shipping

2. Following the placement of you order you may receive the following electronic communication directly from us:

• A request to submit feedback on our service delivery and the product you purchased

3. Other instances where we may need to contact you by electronic communication or phone:

• Advising of a delay in processing your order
• Advising of a delay in shipping your order
• Advising of a backorder shipment and Tracking Number

4. Points are issued on the value of each order you place (excluding GST and shipping charges). Points are transferred to your online account as Store Credit. 

Store Credits do not accrue interest, nor can they be redeemed for cash. They can be used to discount future orders, or you can Pay them Forward to friends or family that may want to purchase from our ranges. 

You may opt out of our Customer Care Program at any time by contacting us at rewards@thenorthpoleshoppe.com.au or calling us on 1800 739 933.

5. Promotional material is restricted to New Customers Only. Flyers and/or brochures included with your First Order provide information about other products offered by us which may be of personal interest, shared with others, or disposed of through public and/or private recycling service providers.

5.1 All promotional and packaging material received from us resulting from an order placed either on the website or over the phone with a customer service operator should be recycled to keep it out of landfill. Paper and cardboard can be recycled in local council collections bins, or through paper and cardboard recycling service providers. Bubble wrapping, polyethylene courier bags, LDPE, Ziplock, and cellophane bags may also be recycled.

5.2 Our corporate responsibility extends to supporting and promoting the principles of a circular economy, together with Australian manufacturing partners Replas, Close the Loop, and Plastic Forests, who convert material into a range of recycled consumer products. 

6. Writing Reviews - Your Thoughts Matter to Us!

At The North Pole Shoppe, we love hearing what you think about our products. Sharing your experience helps fellow customers and makes our community stronger.

Review Guidelines

• Focus on the product itself
• For customer issues, contact us directly for immediate support
• Avoid mentioning competitors or specific prices
• Do not include any personal information like your name

Updated October 8th 2024